Who owns elyria hyundai

Be very careful if you go there and I would suggest finding a good local mechanic that does everything cheaper or even try another dealer for service. After shopping for a Car for 6 weeks we finally found the exact car that fit all of our needs.

We were happy it was at Elyria Hyundai as we had started our search there and it was close to home. We chose a Hyundai Sante Fe sport, located on the used lot, we agreed to pay the asking price on the sign in the window. The day we were scheduled to pick up the car I contacted our salesman to make sure everything was in order with the Carfax and I would like to make sure the car is detailed. I was assured everything would be taken care of. So, this is where things get very unethical if not illegal.

And certainly without any concern for customer service. Upon arrival to pick up the car, we are informed by the Sales manager, not our sales person who was in the building but would not confront us, that they could not sell us the car! When we asked why, he informed us they did not even own the vehicle!!!! They allegedly had failed to purchase it from Hyundai after it was turned in from the lease.

This car had been on the lot for a week, I found it on their website, I went and drove it and had numerous conversations with the salesman. So it gets even more interesting. We found out that the deposit we paid was never processed! Since when does a dealer pay sales tax on cars they purchase??? It was such an unbelievable experience you thought they had to be joking. My gut feeling is a family friend wanted the car and we only got the shaft! There are way too many dealerships with integrity to waste your time here.

Stay away from Elyria Hyundai if you want honest and trustworthy service from their sales, finance, and management teams. I took my first plunge into leasing a vehicle and the experience was so painful, I had to contact Hyundai USA to get some resolution.

There are too many issues to list, so if you want the details, here's a summary. Overcharged me for diagnosing if my old car was repairable. I pretty much knew the engine was shot since i had to have the car towed to the dealer after it was smoking and stopped.

Also took way too much time due to their technician issues. Later, they would say they were doing me a favor by reducing their offer. Even though I gave a printed list of the build, the vehicle did not come with everything I wanted. After many calls, emails, meetings with sales guy and one with the manager, and escalation to Hyundai USA, I got most of these items over the course of 2.

The car prep was rushed and shoddy, even though I gave them an extra day or so. Even the day of picking it up, the appointment was moved from the morning to the afternoon. I had to go back the next day to get adhesive removed, and there were other prep issues as well. On the day of picking up my leased car, even though they delayed my pick up time, I had to do a lot of waiting, and then I had to sit with the finance person to sign paperwork. As this point it had been hours, it was going to get dark soon and i wanted to take my new car for a drive, and I was frustrated and annoyed at all of the delays.

I just wanted to get my car and go! It seemed the finance person hadn't even talked to the sales guy since she was asking me questions to which she should already have had the answers. In addition, I feel I was coerced into getting the Excess Wear coverage and didn't even know there was such a thing until then. When I tried to back out of it later, it took a while to get any response, and then I was told I'd still have to pay it throughout the lease and get my money back at lease end.

Uhh, what?! In addition, they listed the initial mileage incorrectly on the lease which I didn't notice until that night. When I called the sales person the following morning, he said he had told them the mileage to record was , but they put 5 miles instead.

When I went in the next day to get other issues addressed, he said they'd send me a check for the difference. They did send it, but They are horrible at returning phone calls and emails, and I generally just had to show up at the dealer to get their attention. When I did finally get a meeting with the manager with the sales guy and my wife in attendance , he was defensive and non-committal. He blamed it on bad luck, Hyundai USA, and everything else. He said he'd send me a check for the mileage difference, said he could give me a few service vouchers, and complete the build except for the item to discuss with Hyundai USA.

Mind you, this meeting was about 1. After this meeting, while some issues were addressed, others were not. After emailing a list of outstanding issues, and bringing a physical copy to the dealer for the sales person to sign with my wife as witness, there was still no resolution.

It wasn't until I said I might have to take further action and write reviews like this that I got a response from the manager. He sent a very curt email and basically said they did everything they could, reduced their price which other dealers already met or beat , 'gave' me the things that were part of the build except for the one item still on contention , and blamed me for having signed off on items.

I finally did get the check for the difference in mileage and reimbursement for an inexpensive item I bought that didn't really fix my final build issue, but was something to help.

Still no service vouchers for all of my time and aggravation! Their service department contacted me twice about setting up my first appointment, so I thought I'd give the dealer one more shot. I asked if the offer for some service vouchers was still valid. Their response? On the bright side, Hyundai USA worked with me and provided me with some resolution, thanks, Angelia!

I'm going to work with another dealer going forward. So, I am still a Hyundai fan, just not an Elyria Hyundai fan. Reason for reporting the review: Select Your email address:. Dealer Reviews Find the best dealership for you. Service Reviews Find good folks to fix your car.

Cars for Sale Find the right car for you. Car Recalls Make sure your car is safe to drive. Write a Review. Sign In. Dealer Panel. All Salespeople. Sales Department. Elyria Hyundai. Sales: Elyria Hyundai Elyria, OH. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.

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Indeed Featured review The most useful review selected by Indeed. Automobile dealership with daily training sessions and a competitive work environment. Enjoyed making sales and hardest part was failing to sell every customer. Pros Great product line. Was this review helpful? Yes There are 2 helpful reviews 2 No There are 1 unhelpful reviews 1.

Report Share. Hyundai are good cars and i liked sale them. Yes No. If you are looking to work for a car dealership, don't look here. Management was below par and just clueless. Yes There are 3 helpful reviews 3 No. I've been here 2 years and the culture has changed drastically in that time for the better. The store is going in the right direction and business on the sales side has doubled from the previous year.

Happy to be a part of this team. Pros better culture and growing business. Cons need more sales people to help the growing amount of customer. Yes No There are 1 unhelpful reviews 1. Management changes occurred over course of employment making the work environment more negative over time.

Did not feel personally valued as a team member, and there was no room for advancement. Pros Free lunches on weekend. Cons work through lunch.

Yes There are 3 helpful reviews 3 No There are 1 unhelpful reviews 1. Your experience matters. Help out others considering your employer. Rate your employer. Best place I have ever worked I would recommend working here to any one who is a positive person and can help the team. The pay sucks.. You can run that place with 3 salesmen.. Cons No work life balance. Pay sucks. Not enough traffic.