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Times Store. Facebook Twitter Show more sharing options Share Close extra sharing options. The scene at the Coachella Music and Arts Festival. Pre-sale tickets for the edition of the festival went on sale Friday and quickly sold out. By Salvador Rodriguez. As a result, rsy was held as a hero among his Reddit peers. Salvador Rodriguez. More From the Los Angeles Times. Technology Justice Department sues Uber over wait-time fees charged to disabled passengers.
If you can find another way to arrive e. Can I use passes, wristbands or the Coachella name to promote my website, product or event? The Coachella trademarks, intellectual property, passes and wristbands may not be used for advertising, promotions, contests, sweepstakes or any commercial purpose.
Our official festival sponsors do so with the express permission of the festival organizers. Please review our wristband terms of use. Can I sell my [insert crap I want to sell] in the parking lots, camping area or venue?
Are there single day passes? We only sell 3-day Festival Passes. Is a festival pass three separate tickets? A Festival Pass is a single wristband that is worn for the entire weekend.
How do I activate my wristband? Can I switch weekends after I ordered my passes? I accidentally damaged or lost my wristband.
What should I do? Any damaged or tampered with wristbands will not be allowed for accessing the Festival You may inquire further at info coachella. Please include your order number and be as detailed as possible describing your situation. I purchased passes for both weekends. Can I put them both on at the same time? Only wear one wristband at a time. If you wear more than one wristband, the scanners will be unable to read them properly and you will not be able to enter the festival. I bought passes from a "friend" scalper, third party, some dude off Craigslist that I'm telling you is my friend.
How can I verify that they're valid and will work? Do not buy passes from an unauthorized 3rd party or scalper. We will not offer customer service, authentication or support for any passes purchased through any unauthorized 3rd parties. You will only know that your third party pass is valid when it successfully scans into the Venue EACH day. Activating a wristband does not guarantee the wristband is or will remain valid for all three days.
Can I give my pass to a friend? Hand your package to your friend when it arrives or change your shipping address to theirs it will still have your name on it though so please alert your friend.
Make sure your friend activates their own wristband. Tell them to follow the directions in the package. Please note: If your package is unable to be delivered for any reason whatsoever, you, the original purchaser, will be required to pick it up from the Box Office as no alternate Will Call pickups are allowed.
Please review our Shipping Info for more details. Where can I check on my order? Please note, access may be off or limited just prior to passes going on sale. To access your existing festival ticketing account, create a new account or update current information, please use the following link: Access Festival Purchase Account. For help with any international orders purchased through Festicket, please visit support. How do I get a hold of the ticketing company?
Who do I talk to if I have order questions? Festival Ticketing Support:. My friend got their order or got an email notification that their order is coming and I didn't get mine yet.
When should I start panicking? What should I do?! It will take a minimum of four weeks to complete shipping for each weekend. Your patience is appreciated. Please review our Shipping Info for details. Are payment plans available? Can I divide my order into multiple payments?
Payment plans are available for a limited time. Can I use a debit card for purchase? We recommend using an actual credit card, not a debit card. If you are using a debit card, make sure you know your daily withdrawal limit. If you exceed that amount, your card may be rejected and order lost. Contact your bank to inquire about your debit card limit. Can I order passes via phone? Sure, though it may be difficult to get through on the day passes go on sale.
When is my order being shipped? How do I track my order? Please review our Shipping Info for more information. Is my only option to have passes shipped? Can I pick them up somewhere? Shipping is the only option available for purchases made in the USA. International orders will have the opportunity to select to pick-up their order at the offsite Box Office, located near the festival. How do I update my shipping address? For "Festival Ticketing" orders, click here for instructions.
What is the last day I can change my shipping address? Please review all Shipping details here. What if my order was shipped to the wrong address or returned to sender? Can someone else pick up my order at will call?
Only the original purchaser can pick up the order. No alternate name changes or pick-ups allowed. A valid photo ID, order number and the credit card used to place your order are required at the time of pick up.
How do I contact Valley Music Travel to check on my hotel travel package? Please visit Valley Music Travel. Is Live Tours legit? How can I contact them? Puede ponerse en contacto con ellos en livetours. They are legit. You can contact them at livetours. How do I remove or update the data associated with my Advance Sale Registration? Can I get a refund for my Coachella pass? As a reminder, all sales are final , no refunds.
Please check out our official Fan-To-Fan exchange. How do I register for the Coachella Advance Sale? When does the advance sale start? Please visit advance sale info. Does registering for the advane sale guarantee passes? Advance Sale Registration does not guarantee passes, inventory is limited. How will codes be distributed? I lost my code? Where can I find it? Can I cancel my Advance Sale Registration? Sign in using your mobile number on prereg. Please contact Lyte at support lyte.
I returned my pass but now I want it back. All sales are final. You must purchase a new wristband from the Official Wristband Exchange. Can I sell a pass I bought from someone else through the exchange? You must be the original purchaser of the wristband to sell your wristband on the Official Wristband Exchange. Why are the prices sometimes higher than face value on the Fan-To-Fan Exchange?
There are far more people trying to buy passes than there are passes available. When that is the case we have to payout over face value to people returning their passes. Wait time depends on availability but hang in there! Ticket returns pick up the most in the last month. How does the Exchange issue passes? When your request is filled, you get a new pass delivered to you by our primary ticket issuer.
Depending on when you purchase, it will either be mailed to you directly or you can pick it up at the festival will call. Can I pay for my waitlist purchase through a payment plan? No, Payment Plans are not available for the waitlist.
What is the purchase deadline to have a waitlist wristband shipped to me? Wristbands typically ship in late March early April. If your order is fulfilled after the shipment deadline, you can pick up your passes at Will Call. You can update your request before shipment begins by reaching out to support lyte. Shipments typically begin in March. If my weekend swap isn't processed can I still get a refund?
No, but you will be able to return your passes through the Fan-to-Fan Exchange and get on the waitlist for the weekend you would like to attend. Email them at support uselyte. For more details and FAQs on Lyte, please click here.
Do you have a list of what is and isn't allowed? Check the Rules Page for information on allowed items. How do I bring my medical prescription?
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