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Universal Credit Find out how Universal Credit works and how to manage your payment. Tool Money Manager. Everyday money. We also use cookies set by other sites to help us deliver content from their services. You can change your cookie settings at any time. This is known as making a court claim.
A mediation service could be quicker and cheaper than going to court. Mediation is when an impartial person helps both sides work out an agreement. The process is different in Scotland and Northern Ireland. You must pay a court fee when you make a claim. You can get the court to order them to pay if they:. If they still do not pay, you can ask the court to take further steps to collect the money - for example, by using bailiffs.
Check what you need to do. We use cookies to improve your experience of our website. You can find out more or opt-out from some cookies. This is called a 'letter before claim' or a 'letter before action'.
You'll need to do this even if you've already written to them to complain. If the letter before claim doesn't resolve the problem, you can start your small claim by filling in a form.
Make sure you check what the court rules are - you can check our advice if you have a consumer problem. If you have a different type of problem, talk to an adviser at your nearest Citizens Advice - they can explain the rules for you. You can check our advice on using alternative dispute resolution to solve consumer problems. If you have a different type of problem, you can get advice on mediation from the Civil Mediation Council.
Keep a copy of the letter and ask the Post Office for proof of postage - you might need to show when you sent your letter. The other person or business usually has to reply to your letter within 14 days. It could be longer if the matter is complicated. For example, if you told your landlord about repairs but they ignored you and claim you damaged your home, find proof of when you told them.
Check if you can get lower fees on GOV. You can use the Money Claims service if:. Contact Money Claims. First check the MCOL guidance. You'll need to give them your case or claim number. Calls usually cost up to 40p a minute from mobiles and up to 10p a minute from landlines. You must sign the form. Money Claims automatically adds the fee to your claim. Once the court has processed your claim, it will be shown as a PDF which you can save or print. You can access it at any time by going into your account.
Keep a copy of your form and make one copy for the court and one for each defendant. If you filled in a paper form and are claiming money and anything else - like an order that repairs be done - send it to your local county court.
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